Please take into consideration that there is a minimum 2-3 day processing time & that we will normally only post out on Monday, should you require your parcel sooner we require at least 48 hours notice via email and inform you if this can be facilitated.
A signature will be required on receipt of your parcel as we only post using the signed for service. You must make arrangements to ensure that your parcel can be received and signed for; Royal Mail will usually leave a collection card if they are unable to deliver & will send the item back to us if it has not been collected within 14 days. We do not accept responsibility or refund parcels that are sent back to us; you will be responsible for paying return postage charges to send the items back to you.
We only ship out once a week on a Monday; Orders have to be placed by Sunday 3pm to be posted on Monday.
Due to Covid-19 we will only dispatch according to the above shipping schedule. On occasions we may dispatch on Tuesdays so as to limit multiple Post Office visits which are not in the best interest of our staff.
As of 4th April 2022, our delivery rates have changed to reflect those charged by Royal Mail. Delivery charges will be calculated based upon order weight.
Standard delivery Royal Mail 2nd class signed for service (3-5 working days) upto 2KG : £4.55
Royal Mail 1st Class Signed for service (1-3 working days) upto 2KG: £5.65
Royal Mail Medium Parcel 2nd class signed for (3-5 working days) upto 10KG: £8.15
There are more P&P options available at checkout. Free delivery within UK mainland when £100 or more is spent.
Once your order has been processed you will receive an email notification with tracking number.
Other delivery options include:
Mixed Cart P&P (£9.00) for those who wish to purchase both in stock & preorder items & cannot wait until the preorder item(s) arrive (If this P&P option is not selected we will post out your order when all components of your order are in stock & ready to post to you)
Royal Mail Covid-19 Update
Due to Covid-19 please be mindful that their may be slight delays to usual delivery timeframes by Royal Mail as they continue to keep the postal network running with social distancing measures in place.
Once we post out your items the responsibility of getting the parcel to you then lies with Royal Mail.
We do not take accountability for lost or damaged Parcels and this must be resolved with royal mail.
It is essential that you keep all postage and packaging in its original form in order to make a claim; without this you will be unable to make a claim for compensation.
In exceptional cases we may take up the task of filing a complaint to royal mail in which case once we receive compensation we may then offer you a refund however please note that this is a very long process and royal mail do not class a package as lost unless it has been more than 15 days so it is only after 15 days that we may make a claim.