We are unable to physically store too many items at any one time hence many clothing items are available to purchase as preorder items this also applies to hijabs which are very popular.
Means the item is specifically manufactured at your request with the understanding that it will take between 3-4 weeks (or the duration specified) to arrive and that any delays which may occur in transit are out of our control. We endeavour to make the preorder process as smooth as possible and place orders within 24hours. It is therefore not possible to cancel/change/refund/exchange these item as per our terms and conditions once an order has been placed.
Once your pre-order item has been received by us your order it will normally be dispatched the next working day and you will be notified via email of dispatch within 48 hours in most instances.
If you have placed an order that contains both mixed items i.e. In stock and Preorder we will ship all items out when your preorder item arrives unless you have paid an additional P&P charge.
We have a responsibility to provide you with information and it is your responsibility to read and follow the information provided.
Most of our clothing are imports and for this reason we ensure that we supply a size chart with every imported pre-order item on our website for you to view and compare prior to placing your order with us. We also explicitly state in the description of these items that you must measure up against the size chart to ensure the fit is correct. We give approximate UK size equivalents to our imports however to ensure that the item of clothing fits you as a customer it is your responsibility to ensure that you have used all information provided to select the correct size.
There may be discrepancies of upto +/- 3cm so please keep this in mind.
We will under no circumstance accept returns, refunds or exchange for any of our preorder items and this is in conformity to distance selling regulations for made to order items.
Our Abaya are manufactured by a dedicated team of expert tailors in the world of abaya. Manufactured in the UAE each piece is individually made upon your request. For this reason we cannot accept refunds, returns or exchange on any of the abaya purchased. Where an abaya is faulty we will issue you with store credit to the value of the abaya however this will not be a normal occurrence as all items are quality checked both in the UK & UAE. Abaya Preorders normally take 2-3 weeks to manufacture & reach us in the UK however we always give a realistic timeframe of 3-6 weeks in case there are any delays in transit. over busier periods such as Eid you must allow the specified & designated timeframe as per the product description.
Our Abaya are a regular fit to fit UK clothing sizes 8-14 & available to preorder in lengths 50"-62". All abaya are supplied with matching Shayla/Hijab and belt if you wish to wear the abaya fitted. Some Abaya are also available to pre-order as slim fit however these are for sisters who wear between UK 6-8.